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user_n8lams
1st Topic

2 Messages

Saturday, May 4th, 2024 4:51 PM

Closed

Xfinity is a SCAMMER

Every time I chat with an agent about my Internet issues, they always try to upsell a more expensive plan to me. The last time I had an issue with my speed the agent offered a higher speed of 1000 from 800 at the same price and I agreed. Now they are charging me at a higher price and no agents will help me correct this or listen to me. Xfinity is scamming customers. 

Question

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Updated 

1 year ago

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XfinityAirelle

Official Employee

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2.6K Messages

1 year ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

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user_n8lams

2 Messages

I have tried reaching out and messaging Xfinity agents. They do not want to help and try to scam me again by offering to find a new deal? Why would I trust that when they completely ignore my issues at hand?

1 year ago

0

XfinityAirelle

Official Employee

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2.6K Messages

1 year ago

user_n8lams Our team is a corporate team and have the same abilities as leaders to be able to provide the best experience. In the event that you change your mind, we are here. Have a great weekend. 

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