Xfinity iPAD [Edited: Inflammatory] which is common with Xfinity customer service

Hello Xfinity customer service,

I have spent almost 6 hours with customer service as well as in store to return the iPAD, I was told would be free with my internet bill. After chatting with multiple customer service reps(Proof of chats exists), I was told once monthly cycle ends, my invoice should reflect the discount, but it didn't happen. After talking to multiple reps through phone(recording as proof), I was told I would get a return label, but so far didn't get any through email. Do you guys have any credibility or just keep on [Edited: Inflammatory] people with free iPAD offer? I want to know if this is a real corporation or just there to [Edited: Inflammatory] people(multiple posts in this board)? I am thinking of legal route if this is not addressed.