U

Thursday, October 31st, 2024 4:20 AM

Xfinity iPAD [Edited: Inflammatory] which is common with Xfinity customer service

Hello Xfinity customer service,

I have spent almost 6 hours with customer service as well as in store to return the iPAD, I was told would be free with my internet bill. After chatting with multiple customer service reps(Proof of chats exists), I was told once monthly cycle ends, my invoice should reflect the discount, but it didn't happen. After talking to multiple reps through phone(recording as proof), I was told I would get a return label, but so far didn't get any through email. Do you guys have any credibility or just keep on [Edited: Inflammatory] people with free iPAD offer? I want to know if this is a real corporation or just there to [Edited: Inflammatory] people(multiple posts in this board)? I am thinking of legal route if this is not addressed.

Official Employee

 • 

1.3K Messages

12 days ago

 

@user_x4c1xm Good morning! We appreciate you taking the time to reach out to our Community Support Team regarding your experience. I can see how this would be a disappointing experience, and want to be sure to help you get in the right direction for a resolution. For future reference, please keep in mind that sending unsolicited direct messages, is a violation of Forum Guidelines, but I can definitely take care of this for you from here. It just helps other members of the community with similar issues to find the answers they need. If you could please send me your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

(edited)

14 Messages

Hello,

Keep yourselves in my shoes and think if this was unsolicited after spending multiple hours chatting with customer service reps and making rounds of store to see that you been scammed by xfinity. I have already sent direct DM with all details. let me know if you need any other info.

Official Employee

 • 

1.3K Messages

 

@user_x4c1xm We received your DM, thank you! If you could please send over your name, and service address we will be working with I can get started.

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

14 Messages

I have provided information you have asked for, let me know next steps?

14 Messages

I am waiting for next steps, can you check DM please?

Official Employee

 • 

1K Messages

@user_x4c1xm we have your DM and will respond there as quickly as possible. Your account is getting some extra research right now. Responses may be delayed as we work messages in the order received. Additionally, please refrain from "bumping" that is a violation of our Xfinity Forum Guidelines and Xfinity Forum Acceptable Use Policy. Thank you for your patience!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

forum icon

New to the Community?

Start Here