Skip to main content
user_2j59vj
1st Topic

Visitor

 • 

2 Messages

09/07/2026 5:15 AM

Xfinity Internet

I returned the wifi box which should cancel my internet plan shouldn’t it? But yet why am I getting a monthly charge on it, this is just frustrating. I returned it in person at the xfinity store. And why is it so difficult to get help online, they need better options and an easily cancellation option.  

Question

 • 

Updated 

9 hours ago

24

2

0

Oldest First
Selected Oldest First
EG

Expert

 • 

120.7K Messages

14 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityPeterH

Official Employee

 • 

3K Messages

14 hours ago

 

user_2j59vj Great question and one I would be asking if I were in your shoes too. We are here to help. When you returned your modem (wifi box) at the store did you tell the agent you were closing your account and get a recpiet? 

 

2

0

user_2j59vj

Visitor

 • 

2 Messages

Yes I got a reciept for it! 

Like

Reply

9 hours ago

0

XfinitySeth

Official Employee

 • 

1.5K Messages

That's great! Customers return equipment to our stores for various reasons outside of disconnecting all the time, so we never assume anyone is requesting any changes to their account by returning equipment alone and make changes without anyone's formal request. That said, if you're still needing help disconnecting your account, we can definitely help 👍

To get started, please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”.

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

Like

Reply

9 hours ago

0

forum icon

New to the Community?

Start Here