Xfinity internet

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hi @user_b5fa35, thank you for visiting us on the Xfinity Forums. We can definitely help with checking into your best internet options here! However, our team does have limited access to Xfinity Mobile accounts and details, so for assistance with mobile you would need to reach out to their expert team directly by texting or calling 1-888-936-4968 or through chat.

I do see you've also sent a direct message, so I've replied there as well, but as a friendly reminder for the future please keep in mind that sending unsolicited private messages to our team, another Official Employee, or any other forum user does violate our Xfinity Forum Guidelines (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Guidelines/td-p/3115028) and our Xfinity Forum Acceptable Use Policy (found here: https://forums.xfinity.com/t5/Guidelines/Xfinity-Forum-Acceptable-Use-Policy/td-p/2618379).

Instead, we ask that you please create a public post with your question/concern and wait for an official employee to respond and request you send a direct message when needed. Thank you for understanding!