Visitor
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1 Message
Xfinity Internet Cancellation
Hello, I'm writing about a cancellation that was not processed. I cancelled my Xfinity account on September 18, 2026, with the order [Edited: Personal Information] but it appears the cancellation was never completed and the account is still active.
I'd like this resolved with the following:
- Confirm my cancellation is now processed, effective September 18, 2026.
- Provide a cancellation confirmation number in writing.
- Ensure I am not billed for any period after September 18, and reverse any charges already applied after that date.
XfinityDemitrius
Official Employee
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3K Messages
4 days ago
Hey @user_v7709c1, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look at the status of the account and see what is taking place.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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XfinityDemitrius
Official Employee
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3K Messages
4 days ago
Thank you for taking the time to reach out regarding the Xfinity account status @user_v7709c1. After review, the account was properly disconnected and billing is accurate for the disconnection request. We appreciate you being a part of our Xfinity Community and hope to see you again in the future.
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