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Xfinity in-store Horrible Customer Service
This location is exactly like the 1 star reviews mentioned, they are wasting time walking around doing nothing. Take an hour or more to help customers that were already being helped and the workers don't seem to know what they are doing. Not even management knows what to do. Once we were called, we showed the worker an order number and he said he couldn't do anything with it. Like if we were told over the phone that we had a payment plan for some outdoor and indoor security cameras. To go to the store and pick them up. For the man who seems clueless and wasted time talking and laughing with other coworkers but doesn't know how to do his job. Awful customer service and the positive reviews are coming from employees who just want high ratings and better reviews for people to come in and waste their time.
XfinityFrank
Official Employee
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1K Messages
6 months ago
Hello there, @user_z5rdxk! Thanks for reaching out to us here on the community forum and letting us know about what happened at the store. This is certainly not the type of service we want you to experience! We can definitely pass along your feedback! I also want to let you know that we are here to help! If you still have unresolved issues,
please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address, and we would be happy to assist. Thanks!
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