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user_42rrog
1st Topic

2 Messages

Tuesday, March 4th, 2025 10:38 PM

Xfinity Hotspot

I have a normal Xfinity hotspot that I use for work and it has constantly been down lately . There are several hotspots right around me and I’m unable to connect . I have auto connect already on . 

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Updated 

3 months ago

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XfinityVictor

Official Employee

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1.4K Messages

3 months ago

 

user_42rrog Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_42rrog

2 Messages

@XfinityVictor​ for some reason when I clock the chat icon it won’t allow me to do anything . 

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3 months ago

0

XfinityJorge

Official Employee

 • 

2.2K Messages

Thank you so much for getting back to us and we are sorry that you had some trouble there!

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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