Xfinity Hotspot Not Emitting Correctly

So basically My local public hotspot (xfinitywifi) I use as I work from home,has been down for longer than a week. I can’t connect to it yet it says it is active.  I couldn't find another way to report it, and I rely on it mainly for work, so I'm hoping I'll be able to get this resolved. the hotspot address is [Edited: "Personal Information"] Office Building