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user_jgf37v
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Wednesday, August 12th, 2026 4:46 PM

Xfinity Hotspot Not Emitting Correctly

So basically My local public hotspot (xfinitywifi) I use as I work from home,has been down for longer than a week. I can’t connect to it yet it says it is active.  I couldn't find another way to report it, and I rely on it mainly for work, so I'm hoping I'll be able to get this resolved. the hotspot address is [Edited: "Personal Information"] Office Building

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XfinityJorge

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3.2K Messages

2 hours ago

 

user_jgf37v Hi there! Thank you so much for using our Forums to contact us about the Hotspot issues you are having. Our team is here happy for the chance to work together to help with you get connected again. Have you attempted to connect to the Wi-Fi with another device or is thing impacting everything? 

 

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user_jgf37v

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4 Messages

Yes I’ve tried with multiple devices and even had another person try it out. 

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1 hour ago

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XfinityMarcus

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2.3K Messages

user_jgf37v I do want to mention that if hotspot signal comes from devices in the area on the network with the feature enabled, so if that were to be turned off manually by the signal owner it could impact the availability. That said, it does appear this is a business and this particular location may also have been impacted by a service disruption potentially. The only issue is that, in order to look into troubleshooting we would need to get in touch with the network owner. Now if the issue is just hotspot specific and not due to network failure or changes in permissions, we can definitely try a bit of troubleshooting together. Have you already attempted to use the Xfinity Support information on hotspots to help? You can do so using the following link: https://www.xfinity.com/support/

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58 minutes ago

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user_jgf37v

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Yes I have, I’ve tried troubleshooting myself using methods that were mentioned in the support page. at this point I don’t know what to do. 

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55 minutes ago

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XfinityMarcus

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2.3K Messages

user_jgf37v I appreciate that additional information, are you an existing Xfinity residential internet subscriber as well?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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35 minutes ago

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user_jgf37v

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I am yes. is there any way to contact the host of the hotspot?

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15 minutes ago

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