bwelsh20's profile

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1 Message

Sat, Dec 26, 2020 4:00 AM

Xfinity Home Services Down for Christmas Weekend

Our services have been out since 12-23 with no one from Comcast letting us know when they will be up. New to Comcast and have only had service for a week which was working perfectly. Just have green flashing light on hardwired box. Have reset everything several times. When TVs come up stuck at 3 white dots on screen. So frustrating. Hello Comcast?

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dcfox

Regular Contributor

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328 Messages

6 m ago

Have you called 1-800-COMCAST  to get a tech out to your home. They should have made an appointment. 

Again

Expert

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25.8K Messages

6 m ago


@bwelsh20 wrote:
Our services have been out since 12-23 with no one from Comcast letting us know when they will be up. New to Comcast and have only had service for a week which was working perfectly. Just have green flashing light on hardwired box. Have reset everything several times. When TVs come up stuck at 3 white dots on screen. So frustrating. Hello Comcast?

Are you new to this residence?  Was there a previous tenant?  If so, it's possible there is a block on the address and you'll need to show proof that you live there; a mortgage/lease or utility bill in your name plus a photo ID should help in getting you set up again.

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