Visitor
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1 Message
Xfinity has the worst customer support in existence
No live agents ? Some fake AI that does nothing ? You guys are the worst. I have no internet and it makes me book an appointment to solve something that uses to be solved with a reset signal from by an agent. One of the worst companies to have to deal with when you have issues, shame on you.
XfinityPeterH
Official Employee
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1.8K Messages
3 days ago
Thank you for sharing your feedback. We understand how frustrating it can be to experience internet issues and not have immediate access to live support. Our team is committed to improving your experience and ensuring you have the tools you need.
You can perform a restart via the Xfinity app, and our team is here to assist you further. Please send us a direct message with your full name and address so we can look into your issue and provide the necessary support.
We appreciate your patience and are here to help.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e
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