7 Messages
Xfinity Gigabit x2 option has been removed
For the past 2 years I have a Gigabit x2 option on my home internet. 2Gbps download and 240Mbps upload. I bought the specific defined modems Xfinity recommending to get this all fine. Went into Xfinity store to see if I could get a reduction in price on my internet as my contract has expired. [Edited: Language] all round and my internet was downgraded not discount applied. So I went online to re-upgrade to x2 option - its gone. I have been on hours of calls with customer service, been on the portal. Nothing. How is it I had it for 2 years and now that option has disappeared from the offerings?
I do a lot of 4k video work and really need the 240Mbps upload speed but now its 40Mbps (6x slower) even with the right equipment and there seems to be noway to get it back.
HELP!
EG
Expert
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110K Messages
5 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBenny
Official Employee
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790 Messages
5 months ago
@user_mvw8xz Hello and good afternoon. Thanks for adding to the community. We appreciate it, and are happy you thought of us to assist. We have the best tools, just like the Xfinity Assistant. It is the best resource to manage the account and service online when we are not available. It is my favorite as I can check the service health, and also reboot the wifi for dinner time. That ensures the kids come to eat, and that makes me very happy. Here is a link that I found for you to make it easy to use https://www.xfinity.com/xfinityassistant/. The current upload speeds are 200 Mbps in the upgraded zones. Higher than that, we would want to opt for the X-Class speeds which are symmetrical, but available only in limited locations. Check out the details and the confirmed upload speed here https://www.xfinity.com/support/articles/upgraded-areas-leased-equipment-required-for-upload-speeds. It is not uncommon however for Xfinity customers to get a bit more speed than their subscription when everything is in good shape. That is the power of Xfinity performance.
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trisk
Visitor
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1 Message
2 months ago
For what it's worth, I had the Gigabit (1200Mbps) tier and replaced my modem a month ago with a CODA56. As soon as the new modem was connected, it immediately displayed my service tier on the website as "Gigabit x2", which I didn't expect. It did actually change my connection speed as I now have 220Mbit/s upload in tests. The system also sent me an email "summary of your updated services" with "GIGABIT X2 0.00" as a line item, and my monthly price was NOT changed. I am in the greater Boston area.
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