2 Messages
Xfinity Gateway has not arrived
Hello,
I ordered an Xfinity Gateway 13 days ago and have not received the kit. My account says the order is still processing. How should I proceed?
2 Messages
Hello,
I ordered an Xfinity Gateway 13 days ago and have not received the kit. My account says the order is still processing. How should I proceed?
Accepted Solution
XfinityJeniece
Official Employee
•
2.3K Messages
21 days ago
Hey there, aroncal thanks for reaching out through Xfinity Forums regarding your new gateway. I would be happy to check on the order.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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EG
Expert
•
106.6K Messages
21 days ago
Concern moved here.
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