Xfinity garbage service

We started living here in 2023

We started living here in 2023. My roommate continued their xfinity internet plan from old address to here at current address. We complained more than 100 times. We had xfinity modem as well as 1 gbps plan. In 700 sqft area apartment we cannot connect our wifi. Even with direct cabel connection from modem and we just get 150 mbps. We don’t use 100 devices. 7-8 times technician came and checked. After 1.5 years they frustrated with xfinity and stop their service. But i need something because community limitations we can’t get other company internet. So finally i started and i am suffering now. It just 2 months i started service with xfinity and i have changed 3 times modem. 

We moved into our current residence in 2023. At that time, my roommate transferred their existing Xfinity internet service from their previous address to our new one. Despite having a 1 Gbps plan and using an Xfinity modem, we consistently experienced poor connectivity throughout our 700 sq. ft. apartment. Even with a direct cable connection to the modem, speeds rarely exceeded 150 Mbps. We do not have an excessive number of devices—typically fewer than 10.
Over the course of 1.5 years, we submitted over 100 complaints and had technicians visit the apartment approximately 7–8 times. Unfortunately, the issues remained unresolved, and my roommate eventually discontinued the service out of frustration.
Due to restrictions within our community, we are unable to switch to another internet provider. As a result, I initiated a new Xfinity service two months ago. However, I am now facing similar challenges. In just this short period, I have already had to replace the modem three times, and the service continues to be unreliable.

The technician told us it's a different issue. Because the whole building has this problem. Who needs to use the extension for  one bed apartment with just 700-800 sqft area? Thats why i never asked for a technician. Because this is something only Xfinity can resolve. 

@user_13a868, thanks for the extra details. I would like to review the account to see what we may be able to do to help. From what you mentioned, the problem may be the building wiring, which depending on how that is set up, may be the responsibility of your property owner. In any event, we want to be able to provide solid answers, so we can help decide what would be the best way forward. Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address.

I have provided two times my account information twice. Could you please confirm if you received or not?

@user_13a868​ 

I have provided two times my account information twice. Could you please confirm if you received or not?

Are you sending the DM to Xfinity Support?