2 Messages
xfinity flex box
Hello, I got an email saying my flex box was delivery nothing was ever put at my door. Is there a way to order another one?
2 Messages
Hello, I got an email saying my flex box was delivery nothing was ever put at my door. Is there a way to order another one?
Accepted Solution
XfinityAlyssaA
Official Employee
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2.2K Messages
2 years ago
Great question @Goatjo, no you don't need any sort of code, you'll just need to provide your account information. We'll be happy to check in with you later to see how your in-store visit went and see if you need any assistance with set up and activation.
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XfinityAlyssaA
Official Employee
•
2.2K Messages
2 years ago
Good evening @Goatjo, we're sorry to hear that you did not receive your flex box. We'd be happy to order you a new one, or you are welcome to drop by one of our XFINITY retail locations and pick one up. You can find your nearest store location along with the associated store hours by entering your address here https://www.xfinity.com/local/store-offers. Please let us know which option is most convenient for you!
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