Visitor
•
2 Messages
Xfinity failed to get the information to us and now won’t give a rebate
We bought a new phone and they were supposed to send us an email with the mailing label so that we could return the older phone and get a $1500 rebate. We never received any email and the first notification we got from them. Was that the rebate time period had now expired I was able to get a mailing label but now they won’t extend the time so I cannot return the phone. Why should I be penalized $1500 when they didn’t provide the correct information I am outraged
Accepted Solution
XfinityRay
Official Employee
•
3.6K Messages
3 hours ago
Thank you for the time you spent working with our team, @user_sclml0. We are unable to accept returns past the 21 days of the ship date for the new device. The team was unable to extend that as we did not hear from you about the label until the time had passed that it could be sent. This link goes over our return policy, https://www.xfinity.com/support/articles/xfinity-mobile-satisfaction-guarantee.
0
0
XfinityQuemekia
Official Employee
•
836 Messages
9 days ago
Hello @user_sclml0, I am incredibly sorry for the frustration and concern this situation has caused. It is completely understandable that you feel penalized. While I cannot personally extend the promotional window, I want to ensure your case is formally reviewed by our specialized teams.
To get started, send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message:
Ensure you are logged in
2
0