Xfinity escalation support

Hello @user_te9gqx, and thank you for posting your concern on our Xfinity Community forums. 

It can be frustrating dealing with an account issue, especially if you've attempted to contact customer service multiple times and keep running into difficulty with getting those issues addressed.  We'd like to assist you!

Please send us a Direct Message* with your full name and service address.  Once we have your account verified, we can dig into your concerns and assist you with getting them addressed. 

Ok @ElectricDaisyChain, we definitely want to help you toward a resolution on this.  It sounds as if you've gone through all the necessary steps and we can definitely understand the frustration of not being able to connect using Ethernet when you need to! 

Please send us a Direct Message* including your full name and service address.  Once we have your account verified we can dig into this further for you.  

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.