Skip to main content

    Support

    Offers

U
user_dmxx9a
1st Topic

Visitor

 • 

1 Message

Tuesday, June 10th, 2025 2:15 PM

Xfinity equipment returns service frustrating experience

hi Xfinity,

After trying call center 8 times with no resolution, I am writing my issue here. I returned my equipment on around May 24 in Xfinity store at Naperville after disconnecting my service. Till now after three weeks Xfinity is sending me messages that you have not returned my equipment. I called call center 7 times and spent at least 4 hours with agents, the messages still are coming, latest one received today says that i will be charged.

My ticker reference number is [Edited: Personal Information]. I have been a loyal customer, but this experience has been really frustrating for me, since no other channels are working, i am posting my issue here, hoping this will be addressed and other Xfinity customers can avoid this experience,

Question

 • 

Updated 

3 days ago

 • Edited

11

1

0

XfinityJorge

Official Employee

 • 

2.2K Messages

3 days ago

 

user_dmxx9a Hey there! Thank you so much for taking the time out of your day to contact our Xfinity Support Team. You came to the right place and we are here to work with you to make sure we make this right. Our team is here to make this right and we assure you that this is not the experience we wish for you to have. To get started can you please send us a DM with your complete name and service address? 
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

(edited)

0

0

forum icon

New to the Community?

Start Here