3 Messages
Xfinity [Edited]
I am Looking for the phone number to call to speak to someone that handles accounts when you say you are cancelling your service that will look for better deals
I was called by them 2 weeks ago after [Edited: "Inflammatory"] new billing went into effect for the new year and my plan was going up 50.00 a month . I used chat and wasted so much time . Chat kept getting disconnected and I was forced multiple times to explain the situation to atleast 10 different reps whose names I cant even begin to pronounce . Eventually I was contacted by someone by phone that actually spoke English and I could understand and they were able to find another plan that I was happy with and saved me the 50.00 that the bill was going up to .
Well Today I got an Email stating that in 3 days the plan I am on will be losing NESN and NBC Sports and NESN is one of the channels I said I wanted in my plan
I am tired of the sneaky tricks that this company pulls , Fubo or Sling is looking beter each day
XfinityKassie
Official Employee
•
1.4K Messages
2 days ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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