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user_2p867a
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17 Messages

Friday, July 5th, 2024 11:40 PM

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Xfinity DVR Vizio Smartcast QLED TV distortion tiling flickering pixilation issues

We seem to have the same distortion tiling flickering pixilation interference issues that others have been experiencing for quite some time. A technician came out today (Fri, 7/5/24) and changed the splitter, installed new cable lines, tested everything but we're still having distortion/tiling/flickering/pixilation issues.  He believes we'll need to upgrade to a new DVR box (current version). Awaiting to hear back from Xfinity Support. 

Question

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Updated 

10 months ago

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3

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Again

Expert

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31.5K Messages

10 months ago

Moved to Customer Service as this is not Guidelines related.

0

XfinityNicolas

Official Employee

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1.1K Messages

10 months ago

Hey @user_2p867a, thanks for reaching out to Xfinity Support on our forums. Thanks as well @Again for bringing it to our attention. We can certainly get a new DVR sent out if you can send us a direct message. 

To send a direct message:

Click "Sign In" if necessary

• Click the "Direct messaging" icon near the top right of the page

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

(edited)

0

user_2p867a

Contributor

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17 Messages

10 months ago

Okay, thanks for moving this to customer service.

2

XfinityRichard

Official Employee

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1.8K Messages

Thank you for your time and patience, @user_2p867a! We can most definitely assist you in getting a new DVR sent out to you. Can you please send me a DM with your full first and last name along with your full service address so that I can assist you further.

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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user_2p867a

Contributor

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17 Messages

Well, we've upgraded to a 4K DVR (XG1x4) but the the problems/issues have NOT been resolved.  This appears to be an ongoing issue with XFINITY as noted on various posts within this forum and on Google searches.  Not sure what the resolution will be.  Someone recommended getting a new modem/router as that seemed to work for a few others.  What do you recommend?  We're frustrated that we're not getting clear images when viewing through the DVR.  There has to be a solution at XFINITY especially since we're paying $328 per month!!!!

10 months ago

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