Visitor
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3 Messages
Xfinity Data Usage Higher than local measurement
I recently added an Eero mesh system of home wifi. All my network traffic goes through this. Eero is the only device connected to my cable modem which does not wifi.
My month to date usage supported by my Eero device is 242 GB. Xfinity reports 394 GB. used. This is a disturbing discrepancy. Eero gives me very granular reporting but Xfinity only gives me the monthly total so I cannot probe details.
I would love to hear from Xfinity and also from anyone else who might have the ability to compare a local measurement with that reported by Xfinity.
XfinityDemitrius
Official Employee
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1.3K Messages
5 days ago
Hi @SteveLaz, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Internet and usage based billing. I would be more than happy to offer my assistance looking into this further for you.
I highly recommend visiting our 'What counts towards my data plan?' support page which goes over what data is counted and measured. I have provided a snippet below:
All data usage delivered over your home Xfinity Internet service, both downloaded and uploaded, is counted towards the 1.2 Terabyte (TB) Internet Data Usage Plan, regardless of the source.
All internet-based video streaming and download services, including internet-delivered programming available through xfinity.com/stream and Xfinity apps, are included in the calculation of monthly usage. Xfinity TV and Xfinity Voice services that are not delivered over the internet and are not received by you using your Xfinity Internet service do not count.
I am not familiar with Eero or what it measures, but all Internet data used within the home is counted (download/upload). The Eero would also not be able to count any usage from the set-top boxes if you have our Xfinity Video services, so there will always show a difference as we track the Internet Based apps on the set-top box.
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