1 Message
xFinity damage from laying cable. Now What?
Hi all - tried calling customer support, but had no luck. We have white gravel stones through our front yard and xFinity had to come dig to get our neighbors service.
Unfortunately, they mixed all of our gravel stones with the dirt underneath and just put it back down. So now, instead of having nice white gravel stones we have a mixture of mud.
Any idea what the best steps to get it fixed are. From my understanding, the only way to fix it is to dig it up and lay new white gravel stones. Should we have that done and send xFinity the bill?
XfinityJeniece
Official Employee
•
4K Messages
2 years ago
Hey there, kmacs03, thanks for reaching out through Xfinity Forums regarding the issue with your front yard. I would be happy to get a claim submitted for the issue with the line that was run. You have reached the right place!
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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