Visitor
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1 Message
Xfinity customer service
first off I haven’t had a issue with the internet itself, just the internet provider. Xfinity is very unprofessional, don’t know half the [Edited: "Language"] they are talking about, and will give you the run around. Not only have i spent a month and a half trying to get an issue fixed that was caused by their employees they refuse to fix a problem that’s their fault. I definitely will be finding a different provider due to their poor professionalism.
XfinityJeniece
Official Employee
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3.5K Messages
4 hours ago
Hey there, @user_m3eu4g, thanks for reaching out through Xfinity Forums regarding your customer service experience. We would be happy to help you turn this experience around. We are a team of live experts here to help! Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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