XFINITY CUSTOMER SERVICE - XFINITY TRANSCRIPT 1.11.25 AKHSAY

this is just half of it,  AKSHAY explained very detail and he would do this and that.  BUT UNTIL TODAY, NOTHING HAPPENED AND XFINITY STILL CHARGED ME SAME NOT $130 AS PROMISED. 

IS THIS JUST EMPTY TALK ??

Your estimated recurring monthly bill will be $130.78, including $0.78 of estimated monthly taxes, and government and other fees.

Agent (08:21 pm): Yes the $130 will start from next billing cycle

nullAgent (07:49 pm): Hello, thank you for contacting Xfinity.  My name is Akshay.  May I have your full name to confirm the account?   

nullAgent (07:50 pm): Thank you!

Agent (07:50 pm): I can understand your concern as you need to lower down your bill, let me go ahead and help you, Your efforts are highly appreciated and I do appreciate your business with us.

nullAgent (07:51 pm): Currently I see you are paying around $270, am I correct?

nullAgent (07:52 pm): Okay, no worries I am here to help you, I will make bill lower for you, We just want our valuable customer to enjoy our services.

nullAgent (07:54 pm): Yes sure, I will go ahead and cut down landline phone and tv channels for you, I am always here to help you, your satisfaction is my prime concern.

nullAgent (07:56 pm): Okay, as it is bundle package but I will make it for you were you can able to watch warrier games.

Agent (07:56 pm): Xfinity believes in delivering the best service to all our customers.Xfinity make sure that all our customers are enjoying our services.

Agent (07:57 pm): Please stay connected.

nullAgent (07:59 pm): Appreciate your patience! I have removed landline voice service from account also cut down some channels but you can able to watch warrier games and final  bill will be $130.78 including taxes and fees, sounds good?

nullAgent (08:01 pm): Yes you can watch some news channels, sports channels, national geographic channels, some movie channels also you can watch warrier games too.

Agent (08:01 pm): I have send details in your number (408) XXXXXX, you just need to click on I AGREE, let me know once approved.

Agent (08:21 pm): Yes the $130 will start from next billing cycle, and remaining amount will be refund to you, I will personally take care of this.

nullAgent (08:21 pm): It would be great if you click on END CHAT and fill your valuable feedback regarding the experience I provided today. IO on IO and a YES on resolution would be AWESOME