Skip to main content

    Support

    Offers

U
user_5nbx79
1st Topic
1st Like

4 Messages

Monday, November 25th, 2024 6:20 AM

Closed

Xfinity customer service number

Is [Edited: Incorrect Number] a real Xfinity customer service? Or 800-934-6489

a correct number?

Question

 • 

Updated 

2 days ago

 • Edited

42.6K

15

XfinityBillie

Official Employee

 • 

3.3K Messages

5 months ago

@user_5nbx79 We appreciate your time in reaching out to us here on our Xfinity Forums. You can always reach customer support by calling 1-800-XFINITY (800-934-6489), however our team of experts are also here to provide support for your account concerns as well, and we would love to help you out. Can you tell us a little about why you are reaching out today?

8

user_gwms9s

1 Message

When is my internet coming back up it has been out all day will I get a prorated bill because of this inconvenience?

5 months ago

0

XfinityRay

Official Employee

 • 

2.7K Messages

Hi there, user_gwms9s! Thanks for reaching out about your service. I understand that it tough to get through and appreciate your patience while we continue to make repairs. As soon as we have an expected resolution timeframe, we will update our Status Page online at xfinity.com/support/status and our awesome Xfinity App. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well.

Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit this link and sign in. There are just a couple of questions to answer and the credit is applied right away. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 months ago

0

user_gb4lcz

1 Message

@XfinityBillie​ the problem with automated is that the wrong word sends you into a serious commonly asked questions 

how do I speak to a LIVE technical person 

very frustrating 

7 days ago

0

user_5pnaoy

1 Message

I can never reach customer service Internet is always out. It’s been out now for six hours. I am too done. How come you can never talk to anyone.

7 days ago

0

XfinityDilary

Official Employee

 • 

2.1K Messages

 

user_gb4lcz we can help with your concerns. What specific issues are you currently experiencing? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 days ago

0

user_v4i83u

5 Messages

2 months ago

just talked to a customer service agent. if you want a real live person, as soon as you get connected into the automated service, press 12.  according to the agent I talked to that should get you to a live agent immediately.

3

user_bwpc3w

1 Message

1 month ago

You can Finally get a live agent but you way of getting on is a pain [Edited: "Language"]. i finally gave up on chat. i hope you read the chat conversation. i was very close to cancelling both accounts i have with you.

i

(edited)

2

0

user_228gk6

1 Message

Live agent I need to talk to a live person they sent wrong equipment 

1 month ago

0

XfinityDilary

Official Employee

 • 

2.1K Messages

 

user_228gk6 Thanks for reaching out through our Community Forums for assistance with your equipment. We can help! Could you please send our team a Direct Message with your name and service address? Our team can take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

user_y4rf03

1 Message

24 days ago

Why do you have the customer service number and you can't speak to anyone take the njmber down. [Edited: "All Caps"]

(edited)

1

0

XfinityDena

Official Employee

 • 

3.2K Messages

@user_y4rf03 I am sorry you are having issues reaching out and speaking with us. How may we assist you? If you feel more comfortable and would like to call, you can contact Xfinity by calling 1-800-266-2278. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

24 days ago

0

user_foexgq

1 Message

14 days ago

How come I cant reach an agent

1

XfinityAlfonso

Official Employee

 • 

1.6K Messages

Hello user_foexgq there are several options you can use to get in touch with our amazing Comcast/Xfinity Service Professionals: 

 

By Phone: 1-800-XFINITY(934-6489) or 1-800-COMCAST(266-2278). Our amazing Xfinity Assistant can handle basic billing information inquiries, payments, and troubleshooting. 

 

We have chat agents available via xfinity.com to help with almost any need.

 

Our Social Platforms: You've discovered us here via our Xfinity Residential Forums, but we are also available via Facebook and X @XfinitySupport,  and we have a great following via our r/Comcast_Xfinity SubReddit

 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

14 days ago

0

user_nsgt4h

1 Message

14 days ago

How the [Edit: Language] am I being charged a return payment fee when I don’t have recurring payments established!

(edited)

1

0

XfinityQuemekia

Official Employee

 • 

40 Messages

Greetings @user_nsgt4h thanks for reaching out to Xfinity Forums. I can definitely understand your frustration, I would probably feel the same.

The return payment fee does not only happen with reoccurring payments. This can actually happen with any payments made to Xfinity that fails. When a payment fails, the balance is returned to the account and the bank charges Xfinity for the reversal of the payment.

Customers can always view your payments and payment settings through the Xfinity App.

Hope this clears up any confusion about returned payment fees.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

14 days ago

0

user_llbtom

1 Message

12 days ago

Were we scheduled to have a tech come out between 3to 4, are they still coming?

1

0

XfinityShawn

Official Employee

 • 

1.4K Messages

 

user_llbtom We can check your appointment status today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

12 days ago

0

user_eade79

Visitor

 • 

1 Message

10 days ago

I need to talk to someone live. I called the number listed in this string of post. Recording "Can't complete this call."  I need to know (1) why my account says I have TV I did not order.  (2) When I leave for six months can I reduce the speed just to run a smart thermostat? I can't get these answers. Comcast service [Edited: Language]. It took two weeks with them to get my internet fix in November and many many wasteful hours on the phone. 

(edited)

1

0

XfinityDena

Official Employee

 • 

3.2K Messages

@user_eade79

 

Thank you for reaching out. Do you by chance have our Flex or Xumo streaming services? 

 

Per lowering your speeds you can lower your tier, but that would be a repackage which you may not want to do. We do have seasonal convenience plans that you can check out with the link: https://comcastseasonal.com/ Xfinity's Seasonal Convenience Plan allows you to temporarily pause your Xfinity services (TV, Internet, Voice) while you're away, at a reduced rate. This plan is suitable for customers who will be away for an extended period (typically 60-270 days). You can manage and enroll in the plan through the Xfinity website. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 days ago

0

user_fi4eom

2 Messages

8 days ago

I would like to talk to a real person regarding my billing more than doubling

1

0

XfinityRaf

Official Employee

 • 

867 Messages

Good afternoon @user_fi4eom. If you could send our team a direct message with your full name and full address, we can check to see what happened with your bill. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 days ago

0

user_rcime1

1 Message

7 days ago

2nd month in a row since canceling my cable package that I was billed over 330$ for services I no longer have.. I am beyond frustrated.

ryan

1

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_rcime1 

Hey Ryan, thanks so much for reaching out — I can definitely understand how frustrating it is to see charges for something you thought was already canceled. I’d feel the same way if it happened to me two months in a row, especially when you're trying to adjust your budget and cut back.

 

We never want you to feel stuck or in the dark when it comes to your billing, and we’re here to help make this right. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 days ago

0

user_90ckx5

1 Message

7 days ago

I’m having poor and intermittent service go the last two days

3

0

XfinityJamesC

Official Employee

 • 

2.1K Messages

Greetings, @user_90ckx5! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your service, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 days ago

0

XfinityVictor

Official Employee

 • 

1.3K Messages

 

user_fi4eom Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 days ago

0

user_5g3axx

Visitor

 • 

1 Message

5 days ago

I'm trying to pay my bill.  Xfinity doesn't recognize my email address or street address, so I can't sign in.

1

0

XfinityKei

Official Employee

 • 

1.4K Messages

@user_5g3axx I'm sorry to hear you're having an issue with logging into your account and your address. 
Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

5 days ago

0

user_obl31

Visitor

 • 

1 Message

3 days ago

Is 904-[Edited: "Invalid Phone Number"] a real xfinity number. 

(edited)

1

0

XfinityEricB

Official Employee

 • 

2.1K Messages

 

user_obl31 All our number to reach us, and we reach out with are in the 800's. We don't use any 900's.

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 days ago

0

user_d3xbii

Visitor

 • 

1 Message

2 days ago

This is the worse  I ever had to deal with  first off you can't talk to a live breathing person.

I will take my money else where.  I spent almost 2 hours trying to speak to a real person  and still just got the same answer I will send you a link.  Shame on them.  AT&T gave me a better deal anyway.  I know that things have gone up but to go from 60 dollars to 99 is a bit much.

  

1

0

XfinityAirelle

Official Employee

 • 

2.5K Messages

 

user_d3xbii We are sorry to hear that you have had such a hassle getting a live agent on the phone. I understadn how frustrating that can be. I've been there myself. 
 

Due to the nature of forums, the Xfinity Forum has never been designed as a place to receive assistance in "real-time". If you are in need of immediate assistance we ask that you reach out to us via one of the methods shared here: https://forums.xfinity.com/t5/My-Account/ANSWERED-How-to-contact-Comcast/ta-p/3053370

 

Can you tell us more about the questions/concerns you have regarding your account or services? We will be happy to assist you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 days ago

0

user_ct7mx5

Visitor

 • 

1 Message

2 days ago

Bro someone want to explain to me why I call this [Edited: Language] automated system and it just continues to hang up on its own

(edited)

1

0

XfinityAbby

Official Employee

 • 

63 Messages

Hello @user_ct7mx5. Thank you for reaching out on our Community Forum. I am sorry that you are having trouble with that automated phone system. Please create a public post in our Community forum, and that will generate a ticket where we can assist you further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 days ago

0

forum icon

New to the Community?

Start Here