Visitor
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3 Messages
Xfinity Customer Service needs to ask if you are talking to them by Internet phone!
I just got done updating my Xfinity plan while talking to Customer Service. To finalize it and change to the new speed, she reset my router! There went my Internet connection and with it my phone connection to the customer service rep at Xfinity. I think everything was completed, but it was rather an abrupt way to end the conversation.
XfinityAmira
Official Employee
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4.8K Messages
8 hours ago
Hi user_hf8n53! Thanks for taking the time to visit our Xfinity Forum. We appreciate you being a customer with us and my team is here to support you. I apologize that you were not informed ahead of time that your equipment would automatically reboot, causing you to lose connection. I am also sorry that this caused your conversation with us to end. My team would love to double-check everything on our end and be of any further assistance. Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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