Visitor
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3 Messages
xfinity customer service is atrocious...xfinity shut off my internet due to previous residents at my house
I lived at my resident from 2021-2023. I moved due to being military but rented out the house while i was gone. The only service in the area is xfinity. For the 2 years i was gone, i had 2 separate residents, with their own xfinity accounts. I just returned to my home this july and am trying to start my internet back up. But because the previous residents didnt pay their bill, my account is on house debt! And the customer service reps overseas have no idea what im talking about and have not helped out in anyway. I had internet for the first night, and the next day my wife calls me and says its out. Come to find out xfinity just decided to cut it off without warning and told me i had to pay to turn it back on. Its not my debt though.
EG
Expert
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112.3K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityEmilyB
Official Employee
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2.2K Messages
22 days ago
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.
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user_esi4u3
Visitor
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3 Messages
14 days ago
@EG @XfinityEmilyB UPDATE: I am baffled by this. Xfinity Customer Service required me to provide proof that I did not live at my current address for the past two years. So i walked into an xfinity store and provided a copy of my lease from Florida. The rep uploaded it and was on with customer service on my behalf. Customer service then stated that it wasnt enough to prove that the debt is not mine and that they cannot provide my house internet until the previous tenant pays their bill! I had my property manager reach out to the tenants and they assured us that they are up to date.
I have provided proof! That should be the end of it, right? No!
I then chatted with customer service last night. They opened another case. Now we have [Edited - Privacy] (most recent). Im sure im missing one or two. They told me I had to present my lease, again, to prove i did not live here prior to signing up for internet to the collection department, and that i would receive an email to do so. No email.
Aside from giving blood and my first born, what in the world do i have to do to get internet at my house??
(edited)
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