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user_vmgfna
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Thursday, April 30th, 2026 4:37 PM

Xfinity customer care has kept account active and keep auto detecting money even when i requested transfer of service

Xfinity customer care has kept account active and keep auto detecting money even when i requested  transfer of service , when request to disconnect and refund the amount it got detected , none of the agent was able to resolve it , at stores they told me to reach out over phone but still no solid solution. I am not evening staying the old address from past 1 year but amount has been detect from my account

dam

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3 hours ago

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EG

Expert

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117.7K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.7K Messages

3 hours ago

 

user_vmgfna I would be reaching out too. We are here to help. Please send us a dm with your full name along with the full address in question.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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