3 Messages
Xfinity crew dig my lawn to install new cable line. Now my sprinkler is leaking. I'm looking for help.
Comcast Xfinity crew was in my area recently to install new cables. They dug my lawn to install the cables. I informed them that I have a sprinkler system under the yard, so they are aware. Now whenever I turn on my sprinkler system, there is water leaking from under where they dug in the yard. I spend days driving around my neighborhood to see if I can locate the crew to ask question. I found them one day and all they said was that they will take a look. They did not ask for my address or tell me how they will confirm their finding once they take a look. Now I cannot locate them anymore, so I don't know how to get a hold of anyone about this. Please help...
XfinityAlfonso
Official Employee
•
1.6K Messages
11 months ago
Hello user_hphmcx thank you for taking the time to relay your experience after the yardwork. We can assist in contacting your local technical crew so that they can begin an investigation process.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.
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