2 Messages
Xfinity contractor CUT my cable, now I have NO WIFI
I was having pixelation issues with my wifi, so I called Xfinity to fix it. I got all new equipment, but my pixelation got worse. A technician cam yesterday and noticed that the wire outside looked like it was patched, so he put in an order to replace the cables on the outside. This morning, my cable was working and my internet was working, but someone came and they completely severed the cable. I contacted Xfinity and they said it would take up to 14 days to fix it! I can't wait that long, my mom has dementia and needs access to cable so we can communicate with her when we're not home.
We need this issue to be fixed ASAP.
XfinityJeniece
Official Employee
•
3K Messages
10 months ago
Hey there, user_78e59j, thanks for reaching out through Xfinity Forums. I completely understand how important it is to have services up and running especially with needing to communicate with your mother. I would be happy to see if we can get your services working for you sooner!
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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