Visitor
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2 Messages
Xfinity contactors damaged my sprinklers
Xfinity contactors dug up our yard to place a cable and have damaged our sprinklers. There is now a massive leak when turned on which wells up from two parts where the bore holes were dug. One area is clearly damaged near the bored hole. Please contact me to arrange someone to come and restore the damage caused by the contractors.
XfinityJeniece
Official Employee
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3.2K Messages
1 day ago
Hey there, pjdelisser, thanks for reaching out through Xfinity Forums regarding your sprinkler. We would be happy to get a claim submitted for this issue. I understand how important it is to have a working sprinkler for your yard. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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pjdelisser
Visitor
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2 Messages
16 hours ago
I have messaged via direct messaging and am waiting for an answer from Xfinity.
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