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FreddieChuck
1st Topic

Visitor

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4 Messages

Tuesday, April 4th, 2023 7:18 PM

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Xfinity claims service is serviceable, but will cost $7K to run the lines. I work from home, and am moving to this address soon.

I work from home, and I am concerned because when I looked at the service map, it stated that my area was serviceably denoted by the red spaces. I called further and they confirmed it was serviceable, though there were fees involved, that shouldn't exceed $3K. Still, a huge bummer, but more manageable than $7K. Basically, I need fast internet in my home, and I need to figure out what to do, and fast. The house in question is on a corner, and people on the opposite side of the road adjacent to this house have Comcast internet, with no issues. There has to be something we can do, even if it's meeting in the middle on the price of the contractor. I'm sure others have gone through this, and I'm looking forward to hearing about what you did to fix the issue. Thanks.

Question

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Updated 

2 years ago

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XfinityThomasC

Official Employee

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2.5K Messages

2 years ago

Hello @FreddieChuck! The estimate is set by our finance office when building out to you home. It's only an estimate and could either increase or decrease. I have seen instances where there are more than one residence who wants the services built out and are willing to split the cost. That is not something we handle, but you would need to reach out to your community and work together on. 

1

XfinityThomasC

Official Employee

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2.5K Messages

2 years ago

@FreddieChuck I was responding to your inquiry detailing construction needed to run line and create a tap that can reach your home. That $100 sounds like our standard professional installation fee. That is for homes that need the tap to the home connected and the outlets activated when you do not qualify for self installation. Has Ethan already verified there is a tap installed that can reach your home, and it's ready for installation? I would be happy to take a look. Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

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FreddieChuck

Visitor

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4 Messages

@XfinityThomasC​ I’ll do that, here’s the link to that thread https://forums.xfinity.com/conversations/customer-service/no-service-unless-i-pay-5000/63b4b0f8507b4d3af9e1625e

2 years ago

0

XfinityThomasC

Official Employee

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2.5K Messages

Hey @FreddieChuck thanks for sending the link to the other post. The response from Ethan matches my last response about the installation type. That response was three months ago and things could have changed. The best way to clarify this for sure is for me to pull up your name and address in a private chat and have a look at the status of your residence in our system. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

FreddieChuck

Visitor

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4 Messages

@XfinityThomasC​ I'm trying to find you in the direct messages section but I can't find you

2 years ago

0

CCJimmy

Problem Solver

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492 Messages

Thanks for letting us know! We did receive your direct messge and will respond to it shortly! 

I no longer work for Comcast.

2 years ago

0

Again

Expert

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31.4K Messages

@FreddieChuck 

@XfinityEthan was referring to the connection to your house once the build out is finished.  That build out might cost you $7000 to run the lines.  Once that is finished, a tech can come out to see about getting your house connected to those lines.  If any work needs to be done inside it's possible that you might be charged $100 to get you up and running.  There was a major confusion in that thread that I had pointed out and that is what you were reading. https://forums.xfinity.com/conversations/customer-service/no-service-unless-i-pay-5000/63b4b0f8507b4d3af9e1625e?commentId=63c8cf0febc7551628378d61

Most likely, even though you have a neighbor with service, they'll want to do a serviceability check to begin with and after that they would probably give you fairly accurate price for running the lines, if necessary.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

2 years ago

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