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user_zfrfyh
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Saturday, August 10th, 2024 9:22 PM

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Xfinity Chat sent iGuard link for SSN and DOB

I opened the Xfinity Chat on my phone app to resolve a problem with setting up a new account. Once this problem was resolved, the agent I was chatting with said that they found a "gift offer" on my account for a discount on service and a "gift" ipad. They then sent me a link with the base iguard-po-1pp.slb.comcast.com:9443/ asking me to provide my SSN and DOB. Should this be trusted?

Question

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Updated 

9 months ago

1.4K

2

XfinityAntoine

Official Employee

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1.4K Messages

9 months ago

Thanks for reaching out user_zfrfyh! Did you read the conditions of the gift? If it was through Xfinity Chat then it's probably okay. 

 

4

0

user_zfrfyh

4 Messages

I did not read the conditions of the gift. I was surprised to be asked for my SSN and DOB so I decided to end the chat. Is there any way to confirm that the link sent to me was legitimate?

9 months ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

You'd have to confirm the promotion with the modem team since we don't have access to their billing system. They can be reached at P: (888) 936-4968 (Call or Text) or Web: https://www.xfinity.com/mobile/support

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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

user_zfrfyh

4 Messages

Ok, thank you. Is it typical for iGuard links such as the one I received to be sent?

9 months ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

It is if we have to do a credit check to see if you quality for a certain promotion. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

BruceW

Gold Problem Solver

 • 

26.3K Messages

9 months ago

... discount on service and a "gift" ipad ... I did not read the conditions of the gift ...

You might want to read those conditions. Very carefully. Their idea of "discount" and "gift" may be different from your idea.

2

0

user_zfrfyh

4 Messages

Thanks for the heads up. My primary concern was whether this was a trustworthy link to give my information towards 

9 months ago

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

No problem! Glad I could help you sort that out. If you need anything else in the future please feel free to reach back out. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

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