4 Messages
Xfinity can’t find my router/modem device during activation.
I just moved into my first apartment yesterday and I’m trying my hand at setting up my internet with my own router. It’s a Netgear C7000. Neither Netgears app nor Xfinity could find the device and both couldn’t make it past the 10 minute wait. I can connect to it but it can’t connect to the internet. I’m just hoping I can talk to a living human representative for some help soon! :)
XfinityJosephA
Official Employee
•
1.4K Messages
7 months ago
Hello, @owens04 thanks for choosing Xfinity for your new apartment! It sounds like we need to make sure your cable outlet is active. Typically, at least one will be activated but each location varies. Are you able to let us know where the modem is hooked up? Which room? And if you’ve tried multiple cable outlets already.
I would reset the modem by removing the power cord. Wait about 5 minutes at each outlet you test. Then try the Xfinity app again.
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