Visitor
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1 Message
Xfinity Cancellation Confirmation
Hello,
I have cancelled my Xfinity on the 8th of September. I log into my account but it seems active and still shows my bill due this month.
Please help me navigate this and confirm with me that my service is cancelled. I do not want to be billed for the days I haven’t been using Xfinity.
EG
Expert
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121.2K Messages
4 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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2.6K Messages
4 hours ago
Hi there, @user_yrclpl. Thanks for reaching out to us here on the Community Forum and sorry to hear about the account confusion. Let's see if we can clear this up. When you cancelled your service, was it immediate or for a future date when you contacted us on the 8th? The reason I ask is that we do charge a month in advance and the billing is not in real time, so you would not see changes right away when logging on. It would only update once a month when your billing processes.
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