Visitor
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2 Messages
xfinity calls wrong number for callback to cancel services
Since there is no way to cancel our service online, I set up a time for Xfinity to call us to do the cancellation. I can hear them calling the wrong phone number, to a phone I cannot answer. The correct number is on our account. Thanks, Xfinity, for a new problem with customer support - which is why we're cancelling our service in the first place.
XfinityThomasB
Official Employee
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2.4K Messages
9 hours ago
slinds4t Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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XfinityPeterH
Official Employee
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2.4K Messages
5 hours ago
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