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Craftyc89
1st Topic

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3 Messages

Friday, May 3rd, 2024 4:14 PM

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Xfinity Business Support

Hello,

    I am the new administration for a senior living and trying to get in touch with a representative to help me manage our account. I signed in to the old manager's account but can't load the channel lineup. Also, I need to know what we should charge for the streaming devices on move-out when Resident's take them with them accidentally.

Thank you!

Question

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Updated 

1 year ago

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XfinityJustinC

Official Employee

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1.2K Messages

1 year ago

Hello, Craftyc89 thank you for taking time out of your day to create a post, you have contacted the right place for assistance, I definitely want to help ensure you're able to locate your channel line up. When you have time, would you be able to check if you can view your line-up here: https://business.comcast.com/learn/tv/channel-lineup. 

 

In regard to the TV equipment, I did find a recent Comcast Business Forums post that had the pricing for unreturned TV equipment. The charge was $50 per device: https://forums.businesshelp.comcast.com/conversations/customer-service/2-acts-closed-one-and-now-being-charged-for-unreturned-equipment/661442d54b739323f01c408b. 

 

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Craftyc89

Visitor

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3 Messages

Thank you, the channel line up link does not work, it takes me to Enterprise Services & Solutions. For the device cost, is the amount the same for business accounts? I am assuming our building was given a bulk amount of equipment.

1 year ago

0

XfinityJustinC

Official Employee

 • 

1.2K Messages

1 year ago

 

Craftyc89 darn, I was hoping to hear you would be able to access the channel line up link. Researching, it looks like the $50 is for adaptors on the unreturned equipment, so it would be beneficial to see what equipment is on your account to confirm pricing. I can also help troubleshoot the account profile not showing information you're needing. 
 
I see you just sent a direct message. Please be mindful that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum is a violation of Forum Guidelines.

In the future we ask that you please wait to be invited to send the direct message. 

 

I'll follow up with you in the DM to further assist, I appreicate your time working with me. 

 

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