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user_u25rhp
1st Topic

1 Message

Tuesday, December 5th, 2023 11:50 PM

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xfinity box outside of my home

recently i have noticed a cord running from my box to my neighbors home , i’m wondering if that is normal or if we share a box is that possible i don’t want to confront them if that is something that is normal 

Question

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Updated 

1 year ago

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flatlander3

Problem Solver

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1.5K Messages

1 year ago

Take a couple of pictures of that and post it here.

The forum bot will mark the picture private until a mod can look at it and scan the content, but that's OK.  When the photo are approved, then they will show up here.

In the mean time, do you use Xfinity rental equipment for a Gateway, or 3rd party gear you purchased?

Do you use any coax connected TV boxes, or other MoCA gear?  

You may have some potential security issues if you use Xfinity equipment.  You can mitigate that.

Do two posts.  One with the answers to the questions above, and one just with the photos.

Can you steal internet like people stole cable by just hooking themselves up like back in the day?  Sure!  

(edited)

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XfinityAirelle

Official Employee

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2.5K Messages

1 year ago

 

user_u25rhp Hi there! Thanks for taking the time to reach out to us today! Our awesome team will be happy to help. 
 
Is the cord running from the box that is in your yard, or the one connected to your home? 

 

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user_7bs6wt

1 Message

1 year ago

Hi there - the box outside my house is completely open and needs to be locked up. How to I get someone out to do that?

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XfinityKrista

Official Employee

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1.5K Messages

Hello @user_7bs6wt, thank you for taking the time to reach out on social media.  I understand your concern with the box, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Comcast Business”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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1 year ago

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