Xfinity bill

My wife called twice to try to get our monthly bill reduced. First time rep said he reduced it - didn’t happen. Second time rep said it would be reduced it actually increased. Also, we received, I believe, a new “gateway” which we didn’t ask for, unless we agreed to it because it is always so hard to understand what the reps are saying. All we wanted was a reduction of our bill.

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XfinityAirelle

Official Employee

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3.2K Messages

8 days ago

user_4d8lf3

Hi there! We really appreciate you reaching out, and we completely understand how frustrating that situation would be.

If you were told your bill would go down and it either didn’t change or actually increased, that’s definitely something we want to take a closer look at. The same goes for the new gateway you received, especially if you weren’t expecting it or aren’t sure why it was sent.

Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

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user_4d8lf3

Visitor

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4 Messages

There is no bell visible on my screen. Please just respond to my complaint

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7 days ago

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XfinityShawn

Official Employee

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2.4K Messages

@user_4d8lf3 We would need you to DM us, so we can go over your account details. Per our guidelines, we don't want any personal information to make it on public posts.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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7 days ago

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user_4d8lf3

Visitor

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4 Messages

13 hours ago

I see no chat icon on this screen. Please point it out to me.

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Customer Service

user_4d8lf3

Xfinity bill

XfinityAirelle

user_4d8lf3

XfinityShawn

user_4d8lf3

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