Visitor
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2 Messages
Xfinity bill
My wife called twice to try to get our monthly bill reduced. First time rep said he reduced it - didn’t happen. Second time rep said it would be reduced it actually increased. Also, we received, I believe, a new “gateway” which we didn’t ask for, unless we agreed to it because it is always so hard to understand what the reps are saying. All we wanted was a reduction of our bill.
XfinityAirelle
Official Employee
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3.2K Messages
4 hours ago
Hi there! We really appreciate you reaching out, and we completely understand how frustrating that situation would be.
If you were told your bill would go down and it either didn’t change or actually increased, that’s definitely something we want to take a closer look at. The same goes for the new gateway you received, especially if you weren’t expecting it or aren’t sure why it was sent.
Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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