Visitor
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1 Message
Xfinity available in our area first time ever, have no showed us twice already for our install appointments...
Our area of the city has only had AT&T internet available for the past 20+ years, so we were excited to see Xfinity come in. We set up an appointment for Xfinity to come and install. Two hour appointment window comes and goes and we receive a message saying "Sorry we missed you". Haha! We (along with most everyone else) have a couple of cameras in front of the house, why even lie?
We contact Xfinity chat, (because there's no phone number!) and new appointment window comes and goes, not even a "Sorry we missed you" this time. Dang.
I want to ask the opinion of everyone else here, is it even worth having Xfinity? If this is the introduction period for our area it seems like they're biting off more than they can chew. It's a really good thing we waited to cancel our last internet provider because I'm thinking we just cancel XFinity instead..
EG
Expert
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114.9K Messages
10 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBillie
Official Employee
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3.7K Messages
10 hours ago
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