Visitor
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1 Message
Xfinity assistant
So my internet keeps dropping I'm receiving a lot of packet loss throughout the day and I had Xfinity assistant troubleshoot and tell me I need a professional installation and there will be a fee how accurate is the Xfinity assistant and also how much can these charges range from l know I have hooked everything up the right way on my end so it might be something to do with xfinitys end
XfinityJustinM
Official Employee
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1K Messages
11 days ago
Hi @Dawnbest123,
Thank you for visiting our community forums support page and creating an official post. Connection interruptions can be quite frustrating in today's age where you actually have to search for ways to circumvent using the internet. If the Xfinity assistant is recommending a technician visit, our system has likely detected an issue with your network. If a technician visit is needed within 30 days of installing equipment this will incur the standard $100 installation fee as stated in your original agreement. We would recommend scheduling the visit with the Xfinity assistant as you should be provided with the virtual scheduler. We would love to follow up with you after the appointment to make sure all went well, could you circle back here to let us know when that will be once you have it scheduled?
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