Visitor
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2 Messages
Xfinity Assistant
I had a question about my Xfinity bill and when I called the number, an automated voice told me to call the number listed on my bill. There was no number, only the option to speak with an Xfinity Assistant, which is another robot and not a human. The assistant gave me options i could choose to discuss, i clicked on Billing. The assistan responded saying it couldn't help me with that and instead directed me to the help page which was not helpful. Why would it list an option to discuss if it can't even discuss it. And it never put me intouch with a real person, it only kept repeating itself saying it couldn't help or didn't know what i was saying. Absolutely ridiculous and infuriating.
XfinityAirelle
Official Employee
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2.7K Messages
2 days ago
Hi there! We totally understand how frustrating that experience must have been — when you're trying to get help with your bill, the last thing you need is to be stuck in a loop with an automated assistant that doesn’t actually assist.
The Xfinity Assistant is designed to help with a lot of common account issues, but we know it can fall short sometimes — especially when the issue is more complex or needs a human touch. You're absolutely right to expect better, and we’re sorry it made things more stressful instead of easier.
If you're still looking for help with your bill, we’ve got your back here. Feel free to share a quick summary of what’s going on (no personal details, please — this is a public space), and we’ll do everything we can to get you pointed in the right direction.
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