Xfinity application

I have already completed the application and am currently a customer.

Your system keeps sending me a please complete your application message constantly.

I even filled it out again, twice, and it wouldn't allow me to submit the form.

I need the issue resolved

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XfinityJorge

Official Employee

•

2.8K Messages

19 days ago

user_4csqc5 Hi there! Thanks for reaching out and we are happy to look into this for you. To get started can I get your full name and service address sent over by DM?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

2

U

user_4csqc5

Visitor

•

2 Messages

An Xfinity staff member suggested that I reported the messages as spam and it worked.

I'm not receiving them anymore.

Also doing that didn't interfere with my other Xfinity communications.

Thanks

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12 days ago

0

XfinityRaf

Official Employee

•

1.2K Messages

You're welcome! Glad to hear you are no longer receiving those messages. If you need anything else, please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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12 days ago

0

Customer Service

user_4csqc5

Xfinity application

XfinityJorge

user_4csqc5

XfinityRaf

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