Xfinity and Peacock unmerging

My peacock premium status is not working. When I try to reactivate it. An error code appears saying that my account is linked to another Xfinity ID. So I need it unlinked/unmerged to access my peacock account.

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XfinityAlfonso

Official Employee

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2.3K Messages

27 days ago

Hello user_g4mqb8 thanks so much for taking the time to reach out and contributing here on our Forums Community! Have you recently made plan changes, or moved/transferred services?

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user_g4mqb8

Visitor

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4 Messages

I did recently moved.

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27 days ago

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XfinityRoberto

Official Employee

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2.1K Messages

Have you linked your new address to your Xfinity Username ID?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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27 days ago

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user_g4mqb8

Visitor

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4 Messages

Yes I have and it won’t work

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4 hours ago

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XfinityDemitrius

Official Employee

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2.4K Messages

Thanks @user_g4mqb8! What changes did you recently make towards the account? Was there a recent downgrade from our Xfinity 1 Gig to a lower speed tier? Peacock is included for 24 months with our Xfinity 1 Gig Internet plans or higher, so a downgrade would cause issues with the Peacock subscription? You can learn more about our Peacock offerings by visiting our 'Activate Peacock Premium from an Xfinity or NOW promotional offer' support page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 hours ago

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user_g4mqb8

Visitor

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4 Messages

The only change I made was moving to a different address

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42 minutes ago

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Customer Service

user_g4mqb8

Xfinity and Peacock unmerging

XfinityAlfonso

user_g4mqb8

XfinityRoberto

user_g4mqb8

XfinityDemitrius

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