Visitor
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1 Message
xfinity agent asked for bank checking and routing details
I am an existing customer that called to add a new account to set up autopay for my xfinity account. I tried to setup the payment multiple times via app but kept getting error and a suggestion to call xfinity to resolve the issue. The gentleman helping me (Palash) first confirmed a few account and bankl related details and then asked for my checking and routing information? Afterwards he said that he has "activated" the account and I should be able to setup Autopay now.
Everything is very strange - Is this the usual practice while adding a payment method for the first time? If yes, seems like a huge security issue asking for sensitive information like this.
XfinityJeniece
Official Employee
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3.1K Messages
19 days ago
Hey there, user_80sqtl, thanks for reaching out through Xfinity Forums regarding your payment enrollment. I would be happy to take a look at your account to ensure that autopay was set up correctly. We do take your account security very seriously.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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