Xfinity Affiliate Business Partner Net2Phone

I am a small business owner. Recently, I was looking for a phone provider for my business. As a longtime Xfinity business internet customer, I contacted Xfinity for the service. When I explained to your sales rep what we were looking for, they told me your company works with Net2Phone and that they would be able to provide us with the phone system that we needed. When we contacted Net2Phone, they promised us many services that were not provided during our short three weeks as customers. We had three major issues with the services. When we initially signed on with Net2Phone, we were promised text messaging, welcome menus, call logs, and a schedule so that calls could go straight to voicemail after hours. We had many calls not come through, causing complaints and frustration from our customers, and when the calls did come through, they were sent straight to voicemail. The text messaging service could not be activated until after we signed a 3 year contract with Net2Phone and we were told the only additional cost we would incur would be $2 a month. After signing the contract, we began the activation process only to be informed at that time that not only was it $2 a month, but there were additional activation fees, as well as having to completely redesign our website in order to accommodate the service. After dealing with all this frustration, we were forced to no longer use their services and are now being charged $260.

As I understand, this is not your business; I would strongly reconsider your affiliation with this company, as their business practices are dishonest at best, bordering on corrupt.