xFi website

@XfinityXavier​ If you understand my concerns, please advise the Comcast administration to retain the wFi website for customers. I retain, or do not retain, Comcast based upon the overall quality and cost of services.

Thank you for your feedback! We will pass it along. 

I am in total agreement that xfinity should not mothball the ability to manage my WiFi settings and usage via my computer. and not having to do so via a smartphone app.  I use my computer for such things, not a smartphone.  The app may work for Gen Z, millennials, Gen x, or whatever the new young generation are, but us old folks who pay Comcast / Xfinity a lot of money each month find this move totally unacceptable.

Hello @TC77546, thank you for reaching out to us on our community forums. While the Xfinity xFi website will be retired and replaced by our Xfinity application, there are still ways to manage your WiFi setting on your computer. 

Have you heard of the Admin Tool? With the Admin Tool, you can change your WiFi network's name and password. We have this awesome article about signing in and using the Admin Tool. 

I hate to be the bearer of bad news but that information is no longer correct. I have been logging onto 10.0.0.1 aka Admin Tool for over ten years. Unfortunately, that is worthless now because all the settings there are grayed out (locked out). It looks like when the xFi website goes away in a couple days the only way to make changes will be to use the mobile xFi app.

Comcast should at least create a Windows app that does the same thing as the mobile app but is available from the Windows 10 Store. They could also release a similar app for Apple computers.

Hello @flaboy, we appreciate you taking the time to reach out to our team through Forums. We certainly know the importance of having access to your devices, you can certainly manage the xFi features through our Xfinity app. You will still have the option to perform those steps: https://comca.st/3kayIGw

@XfinityGabby​ I have no interest or motivation to manage the xFi features through your Xfinity app or X1 box. I do not use apps with my Xfinity mobile device. I want to manage my account via a website, as always.

@XfinityGabby​ Many thanks for the link.  However, via X1, the only things showing are Gateway Online, WiFi Help (a tutorial) and Pin Protect Info.  There's nothing about Advanced Security as is mentioned in the link.

@flaboy No problem at all, I apologize that you are still experiencing these issues. I know you mentioned above that you have a Google Chomebook, that you use the Xfinity Connect App on currently. You should have the ability to download the Xfinity App that you mentioned you were having trouble getting on your Chomebook directly from the Google Play store, and you can view the link here https://comca.st/36FHl9d. Are you able to try downloading the Xfinity App you weren't able to get before on your Chromebook by visiting the Google Play store and searching for Xfinity, or by using the link above?

@flaboy​   I agree with you and the others. I am NOT able to use apps on my basic phone.  How can Xfinity give you a service ( wifi ) but take the most used webpage down, not giving their wifi customers  use of a great webpage for maintaining their wifi ?  I know I use the webpaage every couple of days, to pause/not pause, check list of devices on my wifi account, add devices, remove devices, change info etc. Xfinity needs to offer an xFi / wifi app just for computers/desktops, to reach the everyday uses of the xFi / wifi area now covered by internet.xfinity.com .
The admin tool does not do any of the daily settings that the xFi / wifi page they are removing does. 

@flaboy Thank you for confirming that as well, and I apologize for my confusion. I would be more than happy to assist further in any way I can in getting you the ability to manage your XFi Advanced Security without the Xfinity App. You can view the steps on how to turn on and off our Xfinity Advanced Security online without the App (while this option is still available) by clicking here https://comca.st/3MtjgBs. Are you able to successfully manage it using the website at the moment? I will also be happy to pass on your feedback that you and other valued Xfinity family members would simply prefer the option to use the website or the App for these purposes. We greatly appreciate your valued feedback, as this is one of the best ways we have to improve our customer experience for you and all our other loyal, valued Xfinity family members.

@flaboy That is a great question. Whenever we send a new Xfinity gateway, the Xfinity XFi Advanced Security is turned on by default (it normally takes between 24 - 48 hours after activation of the new gateway to see the XFi Advanced Security turned on), so once you get your new Xfinity XB8 Advanced Wireless Gateway, if the website is no longer available or you are not sure if it is turned on, I would just recommend reaching back out to us here, and we would be more than happy to check on our end to confirm the XFi Advanced Security is turned on. Also regarding your feedback, I will definitely be forwarding your valuable feedback, and you can also submit feedback to us at anytime by clicking here https://comca.st/3LbLD7c. Your feedback is greatly appreciated, and does help in making the best decisions for our valued Xfinity family members.

No problem at all! Anything we can do to help a valued member of our Xfinity family! Please let us know if there is anything else we can do to help. We are here 24/7 and always more than happy to help in any way we can! :)

@XfinityChristopher​ What you could do is maintain the wFi website. Do not discontinue it.

@VitaminE

Thank you for sharing your concern in our Forums. I can definitely understand where you are coming from. We would truly appreciate hearing from you on this matter, so please feel free to share your feedback with us at: https://comca.st/3k7Kvp7

I downloaded the xfinity app on my "smartphone." Is my xfinity mobile phone smart? I don't know. Most seniors like me want a very simple way of managing our Comcast accounts. Eliminating website access to manage services is hugely stressful for me. The app is very, very confusing and very, very difficult to navigate and use. Comcast, please, please DO NOT ELIMINATE website access and management of our accounts.

@VitaminE I have shared your feedback and request to keep the website and I hope that we are able to accomidate your request so that you have all the ease, access and control that you have now. I know how vital it is to so many people.
You've taken a huge step with downloading the app. I know when I first use an app it seems very disorganized and I have to read about it, or have someone show me. I was able to find this site, which tell you what settings/features are where.  

Hello @user_4a80a6! We realize that not everyone has access to the app. We do still have the Admin Tool available online where you can customize your settings like usernames, passwords, parental controls, and network settings including your firewall and open/closed ports. You can get to the Admin Tool using the instructions in this link. 

@user_4a80a6​     -----   I have a basic phone that does not allow apps. 
The admin tool does Not help with the settings you find on the internet.xfinity.com web page Xfinity is removing on June 7 2022,  we need an app (for our xFi / wifi ) for Windows platform for our Desktops/PC's

Web page is much more robust. Apps seem to be limited and are often glitchy.  I try to use them and have no love for the phone apps so always go to the web pages.

Looks like it is retired ahead of time.  I can no longer get to the web page and teh app has become stuck on shows all connected devices.

So basically, exactly what I thought would happen.  Useless\buggy\ app :(

I take that back I was able to get to the page from here:

Xfinity xFi Network Settings and Advanced Settings - Xfinity Support

There was a link to the page.  I no longer see the tab\link when I log into my account on the web.

The app still not working though.

Never has been consistent for me.  I hate it.

Extremely sorry! We are sun setting the xFi portal and integrating the content directly to the MyAccount app. I am a big fan of the MyAccount platform and having everything streamlined under one roof is the goal to ensure that we can have a clear path to all the different cool tools for account and equipment management. We truly appreciate you taking the time to reach out and get us in the loop with your concerns. The XB8 is currently on backorder, we are working really hard to ensure we can meet the demand for this evolution in our xFi gateway family.