Hello @user_xio7zx and thanks for reaching out with your concern on our Xfinity Community forums!
Are you signed is as the Primary user on the account? Only the Primary account holder can add xFi Pods. You would also want to ensure you are on the current version of the Xfinity App.
Another possibility is how your Xfinity Gateway is configured. xFi pods can only be used in conjunction with an Xfinity Gateway that is not in bridge mode and does not have the Wi-Fi bands split. If you are not using an Xfinity provided gateway that meets the above conditions, the option would not appear in the app.
XfinityCliff
Official Employee
•
523 Messages
5 hours ago
Hello @user_xio7zx and thanks for reaching out with your concern on our Xfinity Community forums!
Are you signed is as the Primary user on the account? Only the Primary account holder can add xFi Pods. You would also want to ensure you are on the current version of the Xfinity App.
Another possibility is how your Xfinity Gateway is configured. xFi pods can only be used in conjunction with an Xfinity Gateway that is not in bridge mode and does not have the Wi-Fi bands split. If you are not using an Xfinity provided gateway that meets the above conditions, the option would not appear in the app.
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