xFI Pod 2nd generation

I bought a 2nd Gen Pod Extender yesterday (12/22/25). This morning, I observed smoke emitting from the device and detected a burning odor, so I immediately disconnected it. Since other users have reported this same issue, and it poses a significant fire hazard, this product should be discontinued or the defect investigated and corrected.

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Oldest First

Selected Oldest First

EG

Expert

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115K Messages

3 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.7K Messages

3 hours ago

yosvanyto89 Hi there! Thank you so much for using our Forums and for taking the time out of your day to contact us. I understand that you are having some issues with the latest equipment you got and our team is here to help make this right. To get started can you send us a DM with your full name and service address?
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

0

Customer Service

yosvanyto89

xFI Pod 2nd generation

EG

XfinityJorge

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